Knowledge Base
Access a range of resources and toolkits to help your business from our experts.
The relevance of coaching in a data driven world
I am working with a client at the moment, whose business is leading edge in that it is data driven. His view is that Agile businesses who ‘learn fast or ‘fail quickly’ have the edge in this market, but his concerns lay in his employees’ business skills and business...
The Power of Effective Delegation when Developing Talent in your Team
I have been working with a team, who are highly engaged, brimming with ideas, but are frustrated by the lack of opportunities given to them to develop their ideas and career. They pointed to their Leader as being the key reason for this. It made me look back at my own...
Old world to new world – “The Customer Journey” – what a difference
Old World or is it … In what other industry would you regularly find examples where the contact between a client & their supplier (in this case a broker or an insurer) might be as infrequent as every 12 months – None I’d venture to suggest!! but incredibly even in...
Getting the most out of People
Working with a client recently I was asked what did I think is the key to motivating people. The business had a very clear commission structure, however the MD was struggling with engendering team spirit across the front-end teams. I have been brought up in business...
Teamwork – “The sum of the parts”
Working with businesses of all shapes, sizes, & cultures, I always find it fascinating the “step change” you see in a business when you get people really working together as a team. Those that get it really right always seem to have some common characteristics...
Acquisitions – “Finding that perfect match”
Making the right choices is key, as it can either make or break your business. Get it right, & the futures very rosy, get it wrong and it can be very painful … The word on everyone’s lips at the moment in the broker market seems to be “Acquisitions” but why is it...
“Shifting Gears” – Making the transition from Management Information to Business Intelligence … Customer Insight
Being privileged to work with a range of great businesses across the Insurance sector, from Insurers, to brokers, to software houses, to MGA’s, we’re often asked “What do you mean by business intelligence?” Today’s fast paced world has introduced a plethora of new...
Customer Experience is the “New Battleground”
Someone in the Insurance market asked me the other day, what does it take nowadays to deliver a “great customer experience”? That got me thinking about a number of things: How do I want to interact with my Insurers(s) & service providers? What would really...
Great Marketing & Customer Relationships begin with Great Data
Great Customer Relationships begin with Great Data In a world where customer expectations are spiralling upwards, Great Marketing & Great Data are increasingly becoming intertwined. A rapidly growing percentage of marketeers are reliant on the insights from data...
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