by master | Jan 13, 2017 | Uncategorized
I have been working with a team, who are highly engaged, brimming with ideas, but are frustrated by the lack of opportunities given to them to develop their ideas and career. They pointed to their Leader as being the key reason for this. It made me look back at my own...
by master | Jan 13, 2017 | Uncategorized
Old World or is it … In what other industry would you regularly find examples where the contact between a client & their supplier (in this case a broker or an insurer) might be as infrequent as every 12 months – None I’d venture to suggest!! but incredibly even in...
by master | Nov 25, 2016 | Uncategorized
Working with a client recently I was asked what did I think is the key to motivating people. The business had a very clear commission structure, however the MD was struggling with engendering team spirit across the front-end teams. I have been brought up in business...
by master | Nov 22, 2016 | Uncategorized
Working with businesses of all shapes, sizes, & cultures, I always find it fascinating the “step change” you see in a business when you get people really working together as a team. Those that get it really right always seem to have some common characteristics...
by master | Nov 22, 2016 | Uncategorized
Making the right choices is key, as it can either make or break your business. Get it right, & the futures very rosy, get it wrong and it can be very painful … The word on everyone’s lips at the moment in the broker market seems to be “Acquisitions” but why is it...
by master | May 31, 2016 | Uncategorized
Being privileged to work with a range of great businesses across the Insurance sector, from Insurers, to brokers, to software houses, to MGA’s, we’re often asked “What do you mean by business intelligence?” Today’s fast paced world has introduced a plethora of new...
by master | Dec 27, 2015 | Uncategorized
Someone in the Insurance market asked me the other day, what does it take nowadays to deliver a “great customer experience”? That got me thinking about a number of things: How do I want to interact with my Insurers(s) & service providers? What would really...
by master | Nov 2, 2015 | Uncategorized
Great Customer Relationships begin with Great Data In a world where customer expectations are spiralling upwards, Great Marketing & Great Data are increasingly becoming intertwined. A rapidly growing percentage of marketeers are reliant on the insights from data...
by master | Nov 1, 2015 | Uncategorized
What do people want to see in LinkedIn? If you look at the majority of LinkedIn profiles what do you see … a resume … packed with “historical information” – past roles, achievements education etc that never changes. Ok, there’s some merit to some of this, but think...
by master | Oct 1, 2015 | Uncategorized
For those of you who think the pace of change has been quick in the insurance world, fasten your seat belts, as it’s about to accelerate to another level … The end of separate “Siloed” markets? For as long as I can remember the UK Insurance market has structured...
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